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Privacy Policy
This Privacy Policy explains what information we may collect, how we use it, how it may be shared and the choices available to you.
By accessing or using KoachConnect, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide when you:
Create an account
Register for a course
Purchase a course or program
Participate in group coaching or bootcamps
Contact our support team
Subscribe to newsletters or communications
Submit reviews, feedback or enquiries
Complete profile information
This information may include:
Name
Email address
Contact information
Account details
Course enrolment information
Transaction and purchase information
Communications with our support team
Reviews, feedback and other information you choose to provide
Payments for paid courses or services may be processed through third-party payment service providers.
KoachConnect may receive transaction-related information such as payment status, transaction identifiers and purchase details. Complete payment-card or banking information may be handled directly by the applicable payment provider rather than stored by KoachConnect.
Your use of a third-party payment service may also be subject to that provider's privacy policy and terms.
When you access KoachConnect, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Login activity
Course activity
Date and time of access
Referral information
Cookies and similar technologies
We may use this information to operate, secure and improve the platform.
We may use personal information to:
Create and manage your account
Process course enrolments and purchases
Provide access to purchased or enrolled courses
Deliver coaching programs and other services
Track course progress
Issue certificates where applicable
Process and verify transactions
Respond to enquiries and support requests
Send important account or service notifications
Send newsletters or promotional communications where permitted
Improve our website, courses and user experience
Prevent fraud, misuse and security incidents
Maintain records and comply with applicable legal requirements
KoachConnect may use cookies and similar technologies to:
Keep users signed in
Remember preferences
Understand website usage
Improve website performance
Support analytics
Maintain website security
You can control certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.
Where required, additional information may be provided through our Cookie Policy.
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate KoachConnect, including providers involved in:
Website hosting
Cloud infrastructure
Payment processing
Email delivery
Analytics
Customer support
Security and fraud prevention
These providers may process information only as necessary to provide their respective services and subject to their applicable contractual and legal obligations.
We may also disclose information where required by law, regulation, court order or another lawful request.
When you participate in certain coaching programs, courses or interactive sessions, limited information may be made available to the relevant coach, instructor or program facilitator where necessary to deliver the program.
Participants should avoid sharing confidential, sensitive or unnecessary personal information during public or group discussions.
We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
We may retain personal information for as long as reasonably necessary to:
Maintain your account
Provide purchased services
Maintain transaction and business records
Resolve disputes
Enforce agreements
Meet legal or regulatory requirements
Information that is no longer required may be deleted, anonymised or securely retained where required by law.
Depending on applicable law, you may have rights relating to your personal information, including the ability to request:
Access to your information
Correction of inaccurate information
Deletion of certain information
Withdrawal of certain consents
Removal from promotional communications
Some information may need to be retained for legal, accounting, fraud-prevention or contractual purposes.
To submit a privacy-related request, contact:
You may receive promotional emails if you subscribe or otherwise consent where required.
You can unsubscribe using the link provided in promotional emails or by contacting us.
Service-related communications concerning your account, purchases, security or enrolled programs may still be sent when necessary.
KoachConnect may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those services before providing personal information.
KoachConnect is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe personal information relating to a child has been provided improperly, please contact us so that appropriate action can be considered.
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal requirements.
The revised policy will be published on this page with an updated "Last Updated" date.
For questions about this Privacy Policy or the handling of your personal information, contact:
KoachConnect
Email: support@koachconnect.com
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